Digital Product Policy
TopExamNotes sells digital study materials such as PDF notes. Because digital products can be accessed immediately, refunds are generally limited to payment, access, or duplicate-purchase issues.
Eligible Refund Cases
- Amount was deducted but the order was not created or download access was not provided.
- The same material was accidentally purchased more than once from the same account.
- The purchased file is unavailable, corrupted, or materially different from the product description.
- A payment gateway confirms a failed transaction but the amount was still deducted.
Non-Refundable Cases
- Refund request after successfully downloading or accessing the purchased PDF, unless there is a verified file issue.
- Wrong purchase due to not reading the class, subject, medium, or product details.
- Requests caused by sharing account access or violating the terms of use.
How To Request A Refund
- 1Contact support from the website or email info@topexamnotes.com.
- 2Share your registered email, payment ID, purchase date, product name, and issue details.
- 3The team will verify the order and respond with the next step.
Processing Time
Approved refunds are usually initiated within 5-7 working days after verification. Bank or payment gateway settlement time may vary after the refund is initiated.
Download Issues
If the payment was successful but the PDF is not visible in your account, contact support first. In many cases, access can be restored without a refund.